All Collections
FAQs
A collection of our most commonly asked questions.
About ZippyAssist and 6L Inc.
What is a refund draft?
Can I change the wording used in help requests?
Can I change the help types customers see?
Can I change the machine/equipment options customers see?
Can I change what information is and isn’t required in a help request?
How do I change where email notifications go?
Can email notifications go to multiple email addresses?
Is there a way to integrate with ZippyAssist to retrieve or receive help request data?
Can email notifications go into a helpdesk system like Zendesk or Freshdesk?
Can we have all the questions displayed on one screen rather than shown as steps?
Do customers get notifications after submitting a request?
Can I change the wording used for the rating question?
Can I change the rating range (a score from 1 to 10) to something different?
Can I make it mandatory for the customer to provide a comment?
How is the average rating calculated?
What is an NPS score and what does it mean?
Is there a way to integrate with ZippyAssist to retrieve or receive feedback submission data?