Yes - if you know the customer needs a refund you can pull the customer out of the pre-authorization holding period by going to the refund request and clicking the "Send Now" button.

This will immediately send a text to the customer asking them to provide their payment/reimbursement details. Once the customer completes the request, the refund will populate in the "Pending" section of the refunds tab.

If you have any questions use the chat widget at the bottom of the screen or email us at support@zippyassist.com!