When the pre-authorization feature is active the customer enters into a holding period after submitting their information. This allows enough time for any pending charges to fall off or settle on a customers credit card statement. During this holding period we refer to the customers refund as in a "Draft" status. If the customer completes the refund request then the "Draft" status will change to "Pending". At this point, operators will be able to action the refund request at that point.