Bulk Updater
The Bulk Updater allows you to perform the same action across multiple items at once, saving time and reducing repetitive tasks. This feature is available across Requests, Voice Messages, and Equipment, giving you more control over your workflow.
Using the Bulk Updater
Select Items
Use the checkboxes on the left to select individual items.
To update everything on the page, click Select all.
To apply changes to all items in your list (not just those visible on the current page), use the Select all (###) option.
Choose an Action
Depending on the type of item you are managing, the Bulk Updater will display different options:Help Requests
Update Status (e.g., Open, In Progress, Closed).
Change Assignee (assign or unassign multiple requests).
Refund Requests and Feedback
Change Assignee (assign or unassign multiple requests).
Voice Messages
Update Status (e.g., Read/Unread).
Assign to a user.
Archive or Delete multiple messages at once.
Equipment
Update Availability (Activate/Deactivate selected machines).
Clear the Needs Review flag on reviewed items.
Archive or Delete equipment in bulk.
Apply Changes
After selecting your desired action, click Apply to update all selected items simultaneously.
Making several changes at once
You aren't limited to one change per pass. You can stage several different field changes together and apply them all in a single action.
As you choose actions, each one is added to the bulk action bar at the bottom of the screen so you can see exactly what's about to be applied. Review the staged list, remove anything you've changed your mind about, then click Apply to commit them all together.
This means you can, for example, assign a batch of requests to a technician and set their status in one go, rather than making two separate passes over the same selection.
Bulk actions are also available from within expanded rows, so you don't have to collapse everything back down to work on a selection.
Best Practices
Use the Columns button to show or hide fields that help you filter and select the right items.
Apply filters first (e.g., by request type, status, or equipment group) before using bulk updates for more precise control.
Check the staged changes in the action bar before clicking Apply — it's your last chance to review.
Be cautious with bulk actions like Delete or Archive, as these changes apply to all selected records at once.
Example Use Cases
Closing multiple help requests at once after processing them.
Assigning a batch of machine issues to a technician.
Archiving old voice messages no longer needed.
Deactivating equipment that is out of service.
The Bulk Updater is designed to simplify management across the dashboard, giving you flexibility and speed when handling multiple records at once.
For equipment specifically, see also Reviewing and Managing Equipment Status and Equipment Sync Rules.