The Assigned column allows you to manage who is responsible for each request in your system. This feature helps ensure requests are directed to the right team members and makes it easier to track progress.
Overview
Requests can be assigned to any active user in your organization.
Available users are managed from the Users page, where you can toggle users on or off for assignments.
The column is hidden by default but can be turned on using the Columns button at the bottom of the page.
What Can Be Assigned
The following request types can all be assigned:
Help Requests
Refund Requests
Feedback
Voice Messages
If requests are linked (for example, a help request and a refund request submitted at the same time), they will always be assigned to the same person.
Filtering by Assignment
Add a filter condition on the Assigned field to narrow a list down:
Assigned is not set — requests that haven't been given to anyone yet
Assigned is [user] — requests assigned to a specific person, or several people at once
Assigned is set — everything that has an owner, whoever it is
An unassigned queue is one of the most useful things to save as a pinned view, so it's one click away each morning. See Saved Views and Advanced Filtering.
Organization Tables
The Assignment column can also be managed through the Organization tables page. For more details, visit Configuring Default Table Views.