ZippyAssist

Can I change the wording used in help requests?

Can I change the help types customers see?

Can I change the machine/equipment options customers see?

Can I change what information is and isn’t required in a help request?

How do I change where email notifications go?

Can email notifications go to multiple email addresses?

Is there a way to integrate with ZippyAssist to retrieve or receive help request data?

Can email notifications go into a helpdesk system like Zendesk or Freshdesk?

Can we have all the questions displayed on one screen rather than shown as steps?

Do customers get notifications after submitting a request?

Greg Elisara

Zack Swindale

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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