The Audit Log gives you a detailed, chronological record of every change made across your ZippyAssist account. It's designed to give you a clear view of who made what change and when it happened — whether that's a team member approving a refund or ZippyAssist performing an automated action.
You can access the Audit Log by clicking the Settings Gear in the top left of the dashboard and selecting Audits.
What You Can Do
See Who Made a Change
Every entry in the audit log shows the user or system that made the change, along with the exact date and time it happened. Actions taken automatically by ZippyAssist will appear as "ZippyAssist" in the By column rather than a team member's name.
Track Specific Changes
For each entry, you'll see the field that was updated, its value before the change, and what it was changed to. This makes it easy to trace exactly what happened to a record over time.
View Detailed Record History
Click the arrow to the left of any row to expand it and view more details about the record that was modified.
Audit Log Columns
Column | What it shows |
Type | The type of record that was changed (e.g. Refund, Help, Customer, Voice Message, Request). |
Field | The specific field that was updated (e.g. status, payment details, name, email). |
Before | The value before the change was made. |
After | The value after the change was made. |
By | Who made the change — either a named user on your team or "ZippyAssist" for automated system actions. |
Created | The date and time the change occurred. |
Filters
To help narrow things down, you can filter the log by:
User — choose a specific team member to see only the actions they performed
Audit Type — filter by the type of record that was changed: Customer, Help, Refund, or Voice Message
Date — use the date picker to narrow results to a specific time period
Search — search across entries to quickly find something specific
Logs on an individual request
As well as the account-wide Audit Log, every request has its own Logs tab. Expand any help request, refund, or voice message and you'll find it alongside Details.
This used to be split up — a help request's history sat in one place and the refund's history in another, even when both belonged to the same customer interaction. Now it's one combined Logs tab per request, showing everything that happened across the whole interaction in a single chronological list.
A Source column tells you which record each entry came from, so you can still see at a glance whether a change was made to the help request, the refund, the customer, or the escalation. Entries are ordered oldest first, so the story reads top to bottom.
Refunds also keep a separate Events tab for payout activity and, where applicable, a Transactions tab.
Example Use Cases
See who approved or failed a refund and when
Track changes to customer preferences or tags
Confirm edits made to help request records or voice message settings
Investigate unexpected status changes on a record
Follow a single customer interaction end to end, from the first help request through to the refund being paid
The Audit Log provides transparency and accountability across your team, helping you stay on top of activity and quickly troubleshoot issues when needed.
Note: Actions taken automatically by ZippyAssist — such as system-triggered status updates or disbursements — will appear in the By column as "ZippyAssist" rather than a team member's name.
If you have any questions or need a hand, reach out to us at [email protected] and we'll be happy to help!