ZippyAssist has the ability to integrate directly into VendSys to pull equipment data and create service calls automatically.

By providing ZippyAssist with an API key and API token we are able to create a connection to Vendsys. When this integration is marked as active ZippyAssist will start pulling equipment from Vendsys to update equipment information within the equipment tab of the dashboard. Equipment is automatically synced every 12 hours with the ability to manually sync changes within the Equipment tab.

Imported equipment in the dashboard will be shown with a link symbol. These machines can only be managed within VendSys. That information will be reflected in ZippyAssist after syncing is complete.

ZippyAssist has the ability to create service calls in VendSys when a help request has been submitted. When setting up this integration we can set the priority of the service call, the technician to assign to, the complaint type, and the default asset number. After this has been set, all incoming help requests will be sent to a VendSys service call populating it's respective fields.

If you have any questions or want to set up this integration please reach out to us at service@zippyassist.com and we will be happy to get this implemented for you!

VendSys requires an active Asset ID be attached to each service request that gets created. To ensure that all help requests get sent to VendSys, ZippyAssist can configure a default asset number to be automatically added to the service ticket in the event no active asset number is provided by the customer. ZippyAssist recommends creating a machine in VendSys specifically for this scenario such as 0000.