Overview
The Voice Messages feature allows you to manage how incoming calls to your ZippyAssist number are handled. You can choose between different call-handling settings, configure schedules, and manage multiple numbers independently.
Call Handling Options
When a customer calls the number your ZippyAssist number, the system provides three options for handling the call:
Go Unanswered – Calls are not picked up, and customers are directed to send a text instead.
Forward Calls – Calls are automatically redirected to a specified phone number.
Play Message – A customizable message is played, and the system records a voicemail, which is displayed on the dashboard.
Configuring Voice Message Settings
To configure your Voice Messages settings:
Navigate to the Voice Messages section of the dashboard and click "View Configuration"
Select the phone number you want to configure (if multiple numbers exist).
Choose one of the three call-handling options:
Go Unanswered: No action is taken.
Forward Calls: Enter the destination phone number for call forwarding.
Play Message: Enter a custom message to be played to the caller.
If using Play Message, choose either:
"Use Text to Voice" – Enter text that will be converted to an audio message.
"Use Audio File" – Upload a pre-recorded message.
Click Update to save your changes.
Active and Inactive Settings
Users can set both active and inactive configurations. This allows users to have different settings that can be quickly switched between.
You can manually toggle between these settings or configure a schedule.
Scheduling Call Handling Settings
The Schedule option allows you to automatically switch between active and inactive settings based on time. To configure:
Set the Default Schedule Setting to either Active or Inactive.
Add specific time slots in the Schedule section to override the default setting.
Select the time zone and configure the active and inactive periods.
Click Update to save your schedule.
For example, if Voice Messages should be active at all times except Thursdays from 10:00 AM to 10:30 AM, set the default to Active and add a schedule entry for Thursdays to switch it to Inactive during that timeframe.
Managing Multiple Numbers
If your system includes multiple ZippyAssist numbers, each can be configured independently. This ensures flexibility in managing different locations or business units.
By utilizing these settings, you can ensure customers receive appropriate guidance when calling, whether directing them to text, forwarding their calls, or capturing voicemails efficiently.